Collaborating with a creative agency is about investing in the soul of your business! From elevating your brand's image to fostering customer loyalty, or helping you outshine the competition, the benefits are endless. With a creative partner by your side, you gain access to a pool of specialized skills and expertise, freeing up your time to focus on what you do best. A creative agency can infuse fresh ideas and innovative strategies that attract your dream clients and propels your business forward!

Complimentary 20-min discovery consultations are held over the phone. Once we get started our initial consultation, feedback & post-project coaching are all held virtually over Zoom. All other communications will be done via email. If you prefer to send feedback via email, just let us know and we will make note of it in our contract. However, this does not change the price of your project. Feedback however cannot be provided via Text or Whatsapp.

Our office hours are Monday - Thursday 9:00 am - 5:00 pm. Please note: all communications must be done via email or through our calendar (https://calendly.com/roopcreative) by booking in a meeting.

Upon confirming the project with a signed contract you will be required to review and the project schedule. Prior to signing the contract, we can go over all deadlines to ensure it is possible for both parties. If we are half-way through the project and your commitment to the agreed timelines change you can request for your project to be rescheduled to a later date. Please note this will require an additional fee "anticipation fee" for the time required to complete the rest of the project. The anticipation fee is only set should the project be delayed over 2 months.

All our projects are pre-booked and timelines are planned to ensure each client is getting the utmost attention. This also means that you're paying upfront to secure the service being completed by the designated date. For us to meet the deadlines, we provide 5 business days for you to send feedback. This is set up to ensure that we meet your project deadlines accordingly. Should timelines not be met on your end it will result in a fee due to the extra time added to the project deadline. To avoid this please let us know your availability as soon as possible.

It's natural to feel emotionally connected to your brand and website. However, it's essential to remember that your brand and website aren't just about your personal preferences. They serve as powerful tools for attracting your dream clients and conveying your story effectively. If your brand and website are outdated and uninspiring, they could be hindering your potential for real growth. A social media strategy works as a compliment to a strong brand foundation, without a strong foundation, the strategy can only go so far and won't allow you to achieve your goals.

Generally, our clients don't need to revise the initial designs we provide but rather just make edits and adjustments. However, you will be allocated 2 opportunities to request a full revision on any project.

You will receive an electronic invoice via PayPal and can make payments using any credit or debit card. If you prefer EMT please let us know in advance.

Yes! Just let us know before we sign the contract and we will lay out a custom payment plan for you. Payment plans are done in instalments throughout your project. A non-refundable deposit is required to secure your project spot if you are not paying in full upfront. All project deposits are non-refundable. Deposits are used to secure your project spot in our schedule. This ensures that we give each client the appropriate amount of time and support they deserve.

We've carefully crafted our process, knowing and understanding how long it takes to build beautiful and authentic designs. We understand smaller projects may have different timelines which we are happy to review with you prior to you signing on. However, we do not change our process for larger projects. With over 75 successful projects we ask that you trust our process!

Yes, of course! As a team of graphic designers, the sky is your limit when it comes to design. Just let us know in your contact form and we will be happy to send you a custom quote. In the past we've helped clients with: Business cards Social Media templates Packaging Templates/Designs Signage ...and more!

Although we do back-up and save all our files it is your responsibility to ensure you have all final back-ups.

Yes, of course! I've worked with many people outside of my city and country. Technology has made this possible and virtual meetings are a wonderful way to connect.

After signing our contract and getting the admin work out of the way we will send you our brand interview. Once it is filled out and we receive it we will book our initial 60-min consultation with you.

Logos will be sent in all variations in EPS and PNG format. For an alternative format, please let us know upon booking.

A brand style guide shows you how to use your branding. This is also something that should be sent along with your logo any time you are sponsoring or collaborating on an event or if another designer may be using your logo. Our brand style guides include the variations of your logo, your colour palette with codes, font palettes as well as any brand assets. This document varies from client to client as it is curated with your brand in mind.

We want our clients to focus on the design and generally, colour is associated with different emotions for different people. That's why we always start in black and white and work our way into colour after.

We do not provide printing services but do have printing partners that we are happy to connect you with!

We do not - for the reason that we want you to own the license! However we are happy to walk you through the process and offer web-alternative fonts with most of our packages, which are generally free.

There is so much more to building your brand than just a logo. Your full brand development allows your business to flourish where as your logo is only a small component of this. These supporting elements help establish you as a business.

For all website projects, we ask that you collect all your copy and brand photography before your project start date. For us to get creative and build a functional website we must have all the content we're playing with upfront. Similar to how you want all the puzzle pieces before building the puzzle!

We choose platforms based on our client's needs. In our initial phone consultation we will get to know you on a high level and at that time can confirm which platform may best suit you. We currently work with Wix, Squarespace, WordPress and Shopify.

No one platform is better than the other, we choose a platform based on your business needs. This could mean opting for a WordPress, Wix or even Shopify website that will help you manage and grow your business.

Yes, this is how we empower you! Every website project includes post-launch coaching. This session is done over Zoom and recorded for you to keep. We'll teach you how to update your website easily using the user-friendly backend. From text to images, pricing to new portfolio adds, you have full control over managing your website after we're done.

This is not included and purchased outside of our package. Once we are ready to go live with the website we will set-up a phone call where we will walk you through the steps of setting up your host. If you have already purchased a domain, please let us know and ensure you're able to provide us with access.

We will set up basic SEO on your website but you will have to connect with a SEO expert if you're looking for more.

SEO is built on a lot of factors but your CMS isn't one of them. We make sure the CMS platforms we choose provide the best basic SEO solutions.

We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!

We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!

Yes, of course! We can help you purchase or transfer an existing domain.

No monthly maintenance fees! We charge a one-time design fee. Your CMS platform (Wix/Squarespace/Shopify) has a subscription fee, and there might be domain subscription fees. Your site only needs content updates as needed.